Supervisor of Patient Access

2 days ago


Lafayette, Louisiana, United States Ochsner Health Full time
About the Job

The ideal candidate will have 7 years of customer service experience, including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail, and/or customer service-related experience. Alternatively, 2 years of customer service experience with a bachelor's degree is also acceptable.

Responsibilities
  • Manage staff performance and productivity while ensuring adherence to departmental customer service initiatives.
  • Work with leadership to establish monthly departmental goals based on key metrics and develop team initiatives and goals.
  • Manage patient flow and adjust staffing according to volume to minimize patient wait times.
  • Facilitate conflict mitigation within and across departments; identify, communicate, and remove barriers to departmental performance.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Excellent leadership skills and self-direction.
  • Good judgment skills in handling difficult situations.
  • Good organizational, time management, and conflict resolution skills.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Ochsner Health offers a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we offer comprehensive benefits, including health insurance, retirement plan, paid time off, and professional development opportunities.


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