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Transport Coordination Specialist

2 months ago

Springfield, Ohio, United States Superior Ambulance Full time

Position Overview:

The Transport Coordination Specialist serves as a vital link between Superior Ambulance and healthcare facilities, ensuring effective communication and adaptation to the dynamic transport requirements of the medical environment.

Key Responsibilities:

  • Facilitate and organize various levels of patient transportation, assessing the necessary level of care based on individual patient needs.
  • Optimize transport schedules to enhance discharge efficiency.
  • Gather and verify billing information and essential documentation.
  • Address common inquiries and escalate issues or complaints to the appropriate personnel.
  • Assist in the preparation of patient belongings and documentation for transport.
  • Ensure compliance with billing protocols and obtain necessary payment information as required.
  • Maintain a thorough understanding of ambulance and transport service protocols, including billing procedures.

Qualifications:

  • Emergency Medical Dispatcher (EMD) certification required within the first year of employment.
  • At least six months of relevant experience in a similar role.
  • Ability to remain calm and effective in high-pressure situations.
  • Proven track record of exceptional customer service.
  • Detail-oriented with strong organizational skills.
  • Consistently maintain a professional and positive demeanor.