Senior Plumbing Operations Manager

1 week ago


Levittown, Pennsylvania, United States McHale's Inc Full time

At McHale's Inc., we are seeking an experienced Senior Plumbing Operations Manager to lead our team and drive operational excellence. The ideal candidate will have a proven track record in plumbing and sewer systems, progressing to a leadership role, focusing on optimizing efficiency and productivity, and maintaining the highest service standards. This role requires strong business acumen, managerial insight, and a deep understanding of industry best practices.

About the Role

We value a strategic thinker who can mentor and inspire our team while driving operational success and upholding our reputation for quality. As a key member of our management team, you will be responsible for providing expert oversight and guidance to a team of Service Technicians, with a focus on building strong customer relationships to ensure exceptional service and value.

Key Responsibilities
  • Leadership and Team Management: Provide expert oversight and guidance to a team of Service Technicians, with a focus on building strong customer relationships to ensure exceptional service and value.
  • Revenue Growth: Drive revenue growth through the application of ethical sales strategies, supported by comprehensive training, accountability, and a results-driven mindset.
  • Compliance and Risk Management: Ensure full compliance with State Plumbing regulations across all Service Technicians.
  • Customer Service: Proactively address and resolve customer service issues to maintain high levels of satisfaction.
  • Performance Evaluation: Regularly evaluate team performance on a weekly, monthly, and quarterly basis to ensure alignment with our strategic goals.
Requirements
  • A valid Journeyman Plumber's License or higher, issued by the State of Pennsylvania or the relevant local municipality.
  • Proven success in Plumbing and Sewer Management with a minimum of ten (10) years of industry experience.
  • A valid driver's license with a clean record, free of major violations.
  • Ability to pass a pre-employment background check and drug screening.
  • Highly motivated, detail-oriented, and organized, able to thrive in a fast-paced work environment.
  • Proficiency in ServiceTitan with a strong aptitude for technology.
Benefits
  • No on-call, no after-hours, or Sundays.
  • Paid Time Off, paid Birthday, Paid Family First Day.
  • Smartphone and Tablet.
  • Medical Insurance, 401K company match, paid holidays, family first day, and birthday.
  • We are a Family Sensitive workplace and believe in work-life balance.
  • Opportunity for Advancement.
About McHale's Inc.

We are a fast-growing company that believes in growing our employees and hiring from within first. If you are a results-oriented leader with a passion for operational excellence and a desire to make a meaningful impact, we invite you to apply.



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