Senior Plumbing Operations Manager
1 week ago
At McHale's Inc., we are seeking an experienced Senior Plumbing Operations Manager to lead our team and drive operational excellence. The ideal candidate will have a proven track record in plumbing and sewer systems, progressing to a leadership role, focusing on optimizing efficiency and productivity, and maintaining the highest service standards. This role requires strong business acumen, managerial insight, and a deep understanding of industry best practices.
About the RoleWe value a strategic thinker who can mentor and inspire our team while driving operational success and upholding our reputation for quality. As a key member of our management team, you will be responsible for providing expert oversight and guidance to a team of Service Technicians, with a focus on building strong customer relationships to ensure exceptional service and value.
Key Responsibilities- Leadership and Team Management: Provide expert oversight and guidance to a team of Service Technicians, with a focus on building strong customer relationships to ensure exceptional service and value.
- Revenue Growth: Drive revenue growth through the application of ethical sales strategies, supported by comprehensive training, accountability, and a results-driven mindset.
- Compliance and Risk Management: Ensure full compliance with State Plumbing regulations across all Service Technicians.
- Customer Service: Proactively address and resolve customer service issues to maintain high levels of satisfaction.
- Performance Evaluation: Regularly evaluate team performance on a weekly, monthly, and quarterly basis to ensure alignment with our strategic goals.
- A valid Journeyman Plumber's License or higher, issued by the State of Pennsylvania or the relevant local municipality.
- Proven success in Plumbing and Sewer Management with a minimum of ten (10) years of industry experience.
- A valid driver's license with a clean record, free of major violations.
- Ability to pass a pre-employment background check and drug screening.
- Highly motivated, detail-oriented, and organized, able to thrive in a fast-paced work environment.
- Proficiency in ServiceTitan with a strong aptitude for technology.
- No on-call, no after-hours, or Sundays.
- Paid Time Off, paid Birthday, Paid Family First Day.
- Smartphone and Tablet.
- Medical Insurance, 401K company match, paid holidays, family first day, and birthday.
- We are a Family Sensitive workplace and believe in work-life balance.
- Opportunity for Advancement.
We are a fast-growing company that believes in growing our employees and hiring from within first. If you are a results-oriented leader with a passion for operational excellence and a desire to make a meaningful impact, we invite you to apply.
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