Parts Sales Associate
3 days ago
We are seeking an experienced Parts Counter Person to join our team at Hunter Truck in Lancaster, PA.
The ideal candidate will have a strong background in automotive parts sales and be able to provide exceptional customer service to both retail and shop customers. The successful candidate will also possess excellent communication skills and be able to work effectively with internal teams to ensure timely delivery of parts.
About the Job
- This is a full-time position working Monday to Friday from 9:00am to 7:30pm.
- The starting salary for this role is $45,000 per annum.
Responsibilities
- Sell parts to all customers over the counter, through the shop, or on the phone.
- Assist customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials, and expose them to the full product line.
- Answer phone calls, providing price quotes and other information.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify the service advisor and the customer when special-ordered parts have been received.
- Follow up on back-ordered parts.
- Assist outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization with valid ID.
- Ensure that all charge sales are signed by the customer.
- Ensure that all customers receive their copy of the invoice.
- Issue credits for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Solicit assigned accounts by phone.
- Monitor open orders for pickup; clean the will-call shelf weekly of cancelled orders; ensure parts are restocked or returned promptly if not picked up.
- Keep the front and rear counter areas clean and uncluttered.
- Clean computer terminals and printers daily.
- Participate in all training programs made available.
- Keep current on new products and product updates.
- Participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment.
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