Auditor of the Night Shift

3 weeks ago


Covington, Kentucky, United States Spire Hospitality Full time

Estimated Salary: $40,000 - $52,000 per year

About Our Company

Spire Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Job Description

This pivotal overnight role requires a professional who can extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Key Responsibilities
  • Deliver Exceptional Service: Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
  • Meticulous Attention to Detail: Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports and in creating and balancing PMS reports for revenue and settlement accounts.
  • Troubleshooting: Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
  • Revenue Management: Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
  • Check-ins and Check-outs: Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
  • Service Recovery: Resolve guest concerns with attentive service recovery.
Requirements

To succeed in this role, you must have:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Hotel Experience: Hotel experience is preferred, but not required.
  • Guest Services Agent Experience: 1-year experience as a Guest Services Agent is required.
  • Accounting Operations Knowledge: Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc. is essential.
  • Basic Mathematical Skills: Basic mathematical skills to prepare financial reporting are necessary.
  • Computer Proficiency: Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel are required.
  • CPR/First Aid Certification: CPR/First Aid certification is mandatory.
  • Hotel PMS Systems Experience: Previous experience with hotel PMS systems is a plus.
Benefits

We offer a comprehensive full-time benefits package, including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts, and much more.



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