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Patient Engagement Specialist

2 months ago

Effingham, United States BayMark Health Services Full time
Full Time Patient Engagement Coordinator
At BayMark Health Services, we pride ourselves on our unique approach. Our staff are not merely employees; they are integral members of a diverse, mission-driven family dedicated to transforming and saving lives impacted by addiction. We are honored to be recognized as an Employer of Choice, committed to fostering a recovery-friendly and equal opportunity workplace.

This role is essential in providing support to patients within our Residential Treatment Facility throughout their recovery journey. The Patient Engagement Coordinator (PEC) plays a vital role in daily patient interaction by offering activity services, crisis intervention, and connecting with patients' diverse interests to enhance engagement. All interactions will be meticulously documented in the patients' electronic medical records (EMR). PECs guide patients towards appropriate behaviors, encourage active participation in treatment, and facilitate reflection on the benefits of their involvement in programming. They motivate patients to attend all group sessions, medical appointments, and clinical meetings.

Key Responsibilities:
  • Complete EMR documentation during the designated shift in a clear and timely manner.
  • Monitor patient behavior during group sessions, ensuring respectful participation and addressing any unexcused absences.
  • Review the patient handbook and assist in orienting patients to the program.
  • Facilitate educational and support groups for patients.
  • Assist in transporting PHP patients to off-site activities.
  • Provide individual support to detox patients through daily meetings, reviewing programming requirements, and offering concierge services to enhance engagement.
  • Support the clinical team in planning and executing all engagement activities throughout the month.
  • Document weekly the number of patients engaged, noting those who left against medical advice (AMA) and those successfully retained in treatment.
  • Deliver services based on specific skill sets to engage patients, such as physical fitness, arts, music, or gardening.
Patient Engagement Coordinators assigned to concierge care will provide crisis intervention and engage with the community to foster positive interactions, reduce AMA occurrences, and offer additional support to patients struggling with treatment engagement.

Minimum Qualifications:
  • High school diploma or GED.
  • Ability to adapt to the culture of a multi-cultural, community-based organization.
  • Commitment to maintaining confidentiality.
  • Understanding of the organization's mission and culture, with the ability to maintain appropriate boundaries with staff and clients.
  • Previous experience with substance abuse and co-occurring disorders is preferred.
  • Employment is contingent upon a clear drug screening and criminal history check.
  • Strong interpersonal skills.
  • Ability to lift supplies up to 25 lbs. to waist height.
  • Must be able to navigate up to three flights of stairs throughout a typical workday.
  • Relevant skill set or certification based on the facility's needs.
  • Satisfactory drug screen and background check.
Salary Range: Generally starting at $20.00 per hour.

The salary for selected candidates will be determined based on various factors, including experience, education, specialty, and training.

Benefits:
  • Competitive salary.
  • Comprehensive benefits package, including medical, dental, vision, and 401(K).
  • Generous paid time off accrual.
  • Excellent opportunities for growth and development.
  • Meaningful and rewarding work aimed at combating the opioid epidemic.
COVID-19 Considerations: Compliance with the latest COVID guidelines from health authorities is expected.

BayMark Health Services is dedicated to helping individuals achieve lasting sobriety through comprehensive care and compassionate support. Founded and staffed by individuals in recovery, we treat residents with the respect and dignity they deserve. Our centers provide individualized care and evidence-based clinical approaches in environments that promote healing.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and complies with all Federal, State, and local laws prohibiting employment discrimination based on race, color, age, national origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, veteran status, or any other classification protected by law.