Senior Director

2 weeks ago

PlanoTX Domini TX United States Cognizant Full time
Senior Director - CX/CRM Salesforce Retail Expert

We are seeking a seasoned Senior Director with expertise in CX/CRM Salesforce Retail to join our team at Cognizant. As a key member of our CX/CRM practice, you will drive client solutions and display thought leadership in the Consumer Goods and Travel & Hospitality domain.

Key Responsibilities
  • Understand the Consumer Goods and Travel & Hospitality industry domain, trends, and customer requirements in the context of CX/CRM and display thought leadership towards key business solutions.
  • Leverage strategic partnership relations to create joint go-to-market strategies for driving growth and market leadership.
  • Deep understanding of the practice offerings, solution frameworks, and core competencies.
  • Trusted and Strategic advisor and Salesforce product and platform authority to the company's largest enterprise customers.
  • Customer-centric mindset and the ability to empathize with clients' needs in a competitive market.
  • Act as an advisor by bridging between the customer's needs and the practice solution and capabilities, delivering business growth and customer satisfaction.
  • Provides subject matter expertise to proposal development and overall solution.
Growth Strategy
  • Define and develop Industry Focus areas, offerings, and solutions for Salesforce in alignment with BU needs and Industry trends.
  • Engage with CXO, VP, and Director-level client stakeholders to identify white spaces and drives winning strategies.
  • Builds and maintains strong collaborative relationships between practice and market teams to develop in-depth understanding of client business challenges and opportunities.
  • Conduct research into clients' use of Salesforce and drives strategic vision, roadmap, and to-be architecture for Salesforce solutions.
  • Guide customers in rationalizing and deploying new technologies that drive increased business value.
  • Establishes close alliance and partnerships with Salesforce and other platform account executives and partner alliance team to drive partnership-led growth strategies.
  • Closely collaborate with practice teams including pre-sales, business development, sales, and delivery to deliver on cross-functional strengths and capabilities.
Thought Leadership, Consulting, and Advisory
  • Act as an anchor from CX/CRM practice and own the business development tasks, activities, and deliverables (including but not limited to Proposals, Presentations, SOW, and other similar deliverables) in accordance with established bid timeline.
  • Proactively engage and drive portfolio expansion and penetration effort according to practice guidelines and objectives.
  • Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal.
  • Responds to and delivers on client requests in a timely manner.
  • Responds to RFP/RFI/RFQ leveraging his/her professional acumen and practice capabilities to deliver success.
  • Participate and present at customer and industry events.
Requirements
  • Minimum 15+ years of technical leadership, solution development experience in CX/CRM domain.
  • Proven track record of achieving growth objectives and deliver on sales metrics.
  • Ability to develop new pipeline through prospecting and building relationships within the assigned market/vertical.
  • Excellent written and oral communication along with ability to lead and deliver business presentations to business stakeholders at Director and VP level.
  • Ability to lead multi-cloud opportunities in the areas of CX/CRM leveraging Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service, and other similar domains.
  • Strategic thinking and problem-solving leveraging cross-functional teams and SMEs to deliver success.
  • Salesforce certifications are highly desirable; other platforms like Adobe will be an added advantage.
  • At least 10 years of experience in Salesforce solution architecture and design.
  • Experience in designing and implementing complex Salesforce solutions using various integration patterns and technologies.
  • Strong customer relationship, solutioning, and advisory skills.
  • Maintains 50% billable utilization for key client engagements.
  • Think big and drive to win attitude.

We are a company that values diversity, collaboration, and innovation. If you are comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.

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