Service Advisor Express Department Lead

4 weeks ago


Bloomington, United States Luther Bloomington Acura Subaru Full time
Job OverviewAs a Service Advisor at Luther Bloomington Acura Subaru, you will play a critical role in delivering exceptional customer experiences in our service lane. You will be the first point of contact for our customers and will be responsible for ensuring that they receive prompt, courteous, and effective service.

Key Responsibilities
  • Oversee the flow of the drive lane to ensure that customers receive timely and efficient service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person, to ensure seamless communication.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently to maximize productivity.
Requirements
  • Organized and friendly personality with excellent communication skills.
  • Demonstrated ability to manage others and prioritize tasks effectively.
  • Time management skills to meet deadlines and deliver results.
  • Professional, well-groomed personal appearance and a clean driving record.
  • Willingness to submit to a pre-employment background check.
What We Offer
  • Competitive compensation package including medical, dental, and vision benefits.
  • 401k with match and paid vacation time.
  • Growth opportunities and paid training.
  • Family-owned and operated with a commitment to long-term job security.
  • State-of-the-art facility and ongoing certification opportunities.

Offers of employment are contingent upon successfully passing a background screening, including a criminal background check, a review of motor vehicle records, and verification of social security number.



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