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Patient Access Coordinator
4 weeks ago
We are seeking a highly skilled Patient Access Specialist to join our team at the University of Iowa. This is a full-time, hybrid position that requires a strong understanding of healthcare operations and excellent communication skills.
Key Responsibilities- Schedule patient appointments for multiple outpatient clinics, ensuring that patients are scheduled to the right department and that visit types, providers, dates, lengths of visit, and times are utilized correctly.
- Coordinate all necessary preparatory tests and obtain records to maximize the efficiency of patient visits.
- Inform patients of their visit-specific preparatory instructions and ensure notification about their upcoming appointments via their preferred communication method.
- Follow established workflows to confirm patient financial security for their visits.
- Anticipate patient needs and serve as a patient advocate, resolving scheduling issues and using independent judgment to assist with patient requests outside of scheduling scope.
- Uphold departmental best practices, quality, and professionalism standards and policies.
- Serve as a mentor, coach, role model, and service excellence ambassador for staff, coworkers, patients, and visitors.
- Bachelor's degree or equivalent combination of education and experience.
- Typically 6-12 months of administrative experience.
- Excellent written and verbal communication skills.
- Proficiency in computer spreadsheet and database applications.
- Experience with hospital operations and/or ambulatory clinic operations.
- Experience with the Epic system.
- Experience scheduling in an outpatient clinic setting.
- Competitive salary range: $41,541 - $63,597.
- Hybrid work arrangement within Iowa.
- Opportunities for professional growth and development.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
