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Retail Key Carrier Coordinator

2 months ago

Somersworth, New Hampshire, United States TJ Maxx Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier to join our team at TJ Maxx. As a Key Carrier, you will play a critical role in maintaining the overall success of our store, working closely with our management team to ensure seamless operations and exceptional customer service.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive shopping experience for all customers
  • Act as a leader on the sales floor, promoting a culture of honesty and integrity, and maintaining confidentiality
  • Assume Manager on Duty responsibilities, adhering to company policies and procedures
  • Ensure store teams perform tasks and activities in accordance with store plans, prioritizing as needed
  • Address immediate customer service issues, providing coaching to associates as needed
  • Maintain accurate associate coverage in service areas, ensuring a positive customer experience
  • Ensure associates adhere to all operational procedures, including opening and closing procedures
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
  • Provide feedback, recognition, and coaching to associates, partnering with management on training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail experience, 6 months leadership experience
Benefits

We offer a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible associates also receive 401(k) match, medical, dental, and vision, HSA, health care FSA, life insurance, short and long-term disability, paid parental leave, paid holidays, vacation, and sick time, auto and home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.