Optical Expert

Job Summary

As a Licensed Optician at EssilorLuxottica, you will be responsible for delivering exceptional customer service and ensuring that every customer leaves the store with a perfect pair of glasses. You will work closely with the sales team to provide expert advice on eyewear and lenses, and ensure that every customer has a seamless and enjoyable experience.

Key Responsibilities

• Provide exceptional customer service and ensure that every customer leaves the store with a perfect pair of glasses

• Work closely with the sales team to provide expert advice on eyewear and lenses

• Ensure that every customer has a seamless and enjoyable experience

• Take and record measurements, accurately adjust and fit eyewear with attention to detail

• Assist team members with complex product needs and prescriptions

• Use technology effectively to provide accurate and thorough service to customers

• Proactively explore root causes of issues and ensure that customers are satisfied and expectations are exceeded

• Ability to multitask, prioritize and manage time with competing priorities

• Strive to achieve exceptional results on brand KPIs and competencies

• Take pride in store appearance and help to keep the store clean, attractive and organized

• Inform management of safety opportunities and demonstrate safe work practices

• Resourceful, self-motivated and committed to continual learning and improvement

Requirements

• High school graduate or equivalent

• State licensure

• Optical dispensing experience

• Strong customer service skills, including communication, listening and teamwork

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills, including the ability to use and carry an iPad/tablet

• Familiarity with POS, computers and calculators

• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

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