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Customer Service Representative

2 months ago

Payson, Utah, United States Rocky Mountain ATV, Inc. Full time
Job Title: Call Center CSR

We are seeking a highly skilled and customer-focused Call Center CSR to join our team at Rocky Mountain ATV/MC. As a Call Center CSR, you will be responsible for providing exceptional customer service and support to our customers through phone, email, and chat.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Process customer orders and resolve any issues related to order fulfillment.
  • Document customer interactions and maintain accurate records.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role requires the ability to sit for long periods, use a computer and phone, and communicate with customers and colleagues. The employee must be able to lift up to 25 pounds and navigate warehouse work areas safely.

Equal Opportunity Employer:

Rocky Mountain ATV/MC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.