Plumbing Service Technician

2 months ago

Kingman, United States One Hour Air Conditioning and Heating Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Plumbing Service Technician to join our team at One Hour Air Conditioning and Heating. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the highest level of quality in all aspects of plumbing service.

Key Responsibilities:

  • Perform residential service calls to diagnose and resolve plumbing issues.
  • Identify potential problems to prevent premature and/or unexpected breakdowns/call-backs.
  • Maintain and repair plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating and other process piping systems.
  • Inspect high pressure, air, steam, water, and gas systems to ascertain malfunctions.
  • Repair or replace plumbing fixtures, test joints, and pipe systems.
  • Interpret drawings and specifications to determine layout requirements.
  • Review blueprints, building codes or specifications to determine work details and procedure.
  • Study building plans and inspect structures to assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions.
  • Measure, cut, thread, bend, ream, and install pipe and pipe fittings.
  • Assemble pipe sections, tubing, or fittings.
  • Locate and mark position of pipe installations, connections, passage holes, or fixtures in structures.
  • Install pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.
  • Maintain accurate documentation of service calls and time management.
  • Submit all complete paperwork in an accurate and timely manner.
  • Maintain properly clean and stocked service vehicle.
  • Attend weekly departmental meetings.
  • Participate in periodic inventory and truck inspections.
  • Maintain tools and machinery in good condition and use all tools in a safety conscious manner.
  • Explain each service performed to the client each time a maintenance or repair is completed and ensure complete customer satisfaction.
  • Explain Ben Society Membership Agreements to every client, maintain a 25% Ben Society Membership conversion rate on repair clients.
  • Document Price Book task codes on all invoices for each diagnostic, repair, and installation performed.
  • Document Part Sheets listing, corresponding job numbers and parts used on each job and turn in to the office DAILY.
  • Debrief with dispatch after completion of every job.
  • Call in for PO numbers for any materials picked up at suppliers and provide cost before and after taxes to ensure accuracy.
  • Turn in all parts receipts/packing slips daily and have corresponding job numbers written on them.
  • Provide pricing to the customer for approval prior to performing any work.
  • Retain 90% of Membership Clients and maintain an 85% appointment conversion ratio in the home.
  • Maximize lead opportunities based on company's business plan.
  • Participate in all company sponsored training classes.
  • Maintain a professional image at all times by:
    • Wearing only company approved and provided BFP apparel.
    • Following safety policies and procedures.
    • Abiding by ALL BFP standards of performance and code of ethics.
    • Maintaining a courteous demeanor with all customers and associates.
    • Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.

Requirements:

  • You must have at least 2 years verifiable service experience to qualify for this opportunity.
  • You must live in the Mohave Valley area.
  • You will be required to pass a national background check.
  • In-depth knowledge of maintenance and repairs of plumbing systems.
  • Understanding of the current regulations within the field.
  • Able to work both independently and as part of a team.

About Us:

At One Hour Air Conditioning and Heating, we pride ourselves on providing exceptional customer service and ensuring the highest level of quality in all aspects of our business. We are committed to building long-term relationships with our customers and providing them with the best possible experience.

Environmental Conditions:

• Extreme temperatures.

• Climbing, heavy lifting, loud noise, crawling, working in confined spaces, pushing/pulling, carrying equipment, bending, turning, kneeling.

Physical Requirements:

• Ability to stand, walk, and climb ladders and stairs.

• Ability to work in confined spaces and to maneuver in attics, basements, and crawl spaces to access HVAC units.

• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.

• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.

• Work assignments may be performed with or without reasonable accommodation to a known disability.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and believe that our differences are what make us stronger.

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