Customer Support Specialist

6 days ago


Ephrata, Pennsylvania, United States Midatlantic Employers' Association Full time

About Us: Midatlantic Employers' Association is committed to delivering exceptional customer service experiences that exceed our clients' expectations. Our team is passionate about building strong relationships and driving success.

Job Summary: We are seeking a highly motivated Customer Service Representative to join our team. As a key member, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support. If you have a passion for delivering exceptional service and a drive to succeed, we want to hear from you

Key Responsibilities:

  • Manage customer interactions through phone, email, and chat platforms
  • Provide accurate and helpful responses to customer inquiries
  • Resolve customer complaints and issues efficiently
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to ensure seamless communication and resolution

Requirements: To excel in this role, you should have:

  • A minimum of 2 years of experience in customer service
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in MS Office and CRM software

Benefits: As a valued member of our team, you can expect:

  • A competitive salary of $16 per hour
  • 100% paid employee health insurance
  • 100% paid long-term disability insurance
  • A generous paid vacation policy and paid holidays
  • A 4% 401(k) match


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