Parking Operations Manager

3 days ago


Houston, Texas, United States Evolution Parking & Guest Services Full time
About Evolution Parking & Guest Services

We are America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.

Our focus on the hotel industry affords our clients a sophisticated guest service platform without distractions from other verticals.

Job Summary

The Valet Supervisor will ensure the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds customer expectations.

This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Essential Responsibilities
  • Establish positive relationships through consistent delivery of customer service.
  • Greet guests in a professional and friendly demeanor upon arrival and departure.
  • Ensure valet attendants provide the highest level of customer service.
  • Provide strong leadership and lead by example to enhance team performance.
  • Monitor and maintain efficient traffic flow throughout the valet staging area.
  • Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
  • Retrieve and park vehicles in designated areas cautiously.
  • Follow all appearance standards as set forth by Evolution Parking & Guest Services.
  • Follow all attendance standards as required by the scheduling.
  • Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and policies.
  • Adhere to site-specific safety and security procedures.
  • Maintain a clean work environment including surrounding areas of the ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns.
  • Ensure all keys are properly stowed in the key box.
  • Participate in Crescendo Academy and Crescendo Leadership developmental programs.
  • Other duties as assigned.
Requirements
  • Associates Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Benefits
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays


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