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Retail Sales Associate

2 months ago

Paramus, New Jersey, United States BJ's Wholesale Club Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for delivering exceptional customer service, promoting our membership programs, and driving sales growth.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
    • Deliver a positive and personalized shopping experience, ensuring that members feel valued and appreciated.
  • Sales and Promotions
    • Promote our membership programs and services to members, highlighting the benefits and value proposition of our offerings.
    • Drive sales growth by identifying and capitalizing on sales opportunities, and providing recommendations to members on products and services.
  • Membership and Retention
    • Convert potential members by actively and effectively pitching our membership programs, and providing clear and concise information on our offerings.
    • Follow up with members to ensure their satisfaction and address any concerns or issues they may have.
  • Operational Excellence
    • Ensure that all club policies and procedures are followed, and that the sales floor is maintained in a clean and organized manner.
    • Participate in ongoing training and development to stay up-to-date on products, services, and sales techniques.

Requirements

  • Customer Service Experience
    • Previous experience in a customer-facing role, preferably in a retail or sales environment.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Results-Oriented and Team Player
    • A results-driven individual with a strong work ethic, who is able to work effectively in a team environment.

What We Offer

  • Competitive Compensation and Benefits
    • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth, with a focus on developing the skills and knowledge needed to succeed in a dynamic and fast-paced environment.

Work Environment

  • Club Environment
    • A fast-paced and dynamic work environment, with a focus on delivering exceptional customer service and driving sales growth.
  • Physical Demands
    • The ability to stand for long periods of time, with frequent walking and bending required.