Global Quality Assurance Specialist

4 weeks ago


Akron, Ohio, United States Omni Inclusive Full time
Job Summary:

The Global Quality Assurance Specialist will support the Onboarding and Maintenance of Apheresis Centers in Client systems and tools. This role requires strong analytical and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide general support for the Global Patient Services (GPS) system, including data configuration approvals.
  • Create and maintain new Apheresis Accounts in the Client electronic supplier system (Veeva-SQM).
  • Develop and maintain documentation in the Client electronic documentation system (Veeva-BMSDocs).
  • Enter daily data in the Onboarding Tracker tool.
  • Interact with technical departments in the US and Europe, both orally and in writing.
  • Support Quality Operations and Systems, including deviation management, change management, CAPA, and compliance guidance.
  • Contribute to Key Performance Indicating metrics to ensure continuous improvement.

Requirements:
  • Meticulous and precise, with 3+ years of experience in MS Office.
  • Fast learner with good communication skills.
  • Ability to think clearly and act decisively, with strong interpersonal skills.
  • Demonstrated ability to work independently or with groups of people/teams in a complex changing environment.
  • Adaptable and flexible, with an enterprise mindset and external focus.

Education/Experience:
Minimum High School Diploma required. Minimum of 4 years' experience in the pharmaceutical industry or equivalent.

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