Customer Service Leader

6 days ago


Bloomington, United States Mira Salon and Spa Full time
About the Role

Mira Salon and Spa is seeking a talented Customer Service Leader to join our team. In this role, you will be responsible for managing the front desk, ensuring exceptional customer service, and driving sales growth.

Key Accountabilities:

  • Manage the front desk and staff to deliver outstanding customer experiences.
  • Implement processes to improve efficiency and productivity.
  • Develop and maintain strong relationships with clients and team members.
  • Ensure accurate scheduling and minimize no-shows.
  • Collaborate with stylists to resolve scheduling conflicts.
  • Conduct regular performance reviews and provide coaching.

Requirements:

  • Minimum 4 years of leadership experience.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong communication and interpersonal skills.
  • Able to work a fast-paced environment with a high level of accuracy.

Compensation and Benefits:

$15-$17 per hour, plus benefits package including health insurance, paid time off, and professional development opportunities.



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