Telehealth Nurse Specialist

About the Role

The Medical Ally (Nurse) will provide health coaching, information, and support through various channels, including phone. They will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.

Responsibilities

• Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach
• Educating callers about available clinical services. It also includes providing immediate assistance to symptomatic individuals and making referrals if needed.
• Providing health information to the caller based on their health literacy and specific areas of interest
• Communicating patient preferences to a physician-led team to provide pertinent health information to the patient
• Managing assigned workload, including ongoing client follow-up and customization of report materials with ease
• Staying updated on educational resources, web tools, and corporate benefits programs. Using this knowledge, you will provide current information and guidance to clients.
• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services
• Participating in conference calls with patients and their families. In some cases, there will be scheduled calls outside of usual shift
• Maintaining timely accurate entry of all case notes and client interactions in database
• Requiring strict adherence to confidentiality and HIPAA regulations when handling data and providing services.

Requirements

• Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred. LVN or LPN will be considered
• Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
• Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment
• Experience communicating medical information to a nonmedical audience
• Have proficient computer and internet navigation skills
• Dedicate to providing high quality, professional, customer service
• Experience working with a variety of digital/internet media and interest in exploring new information technology
• Enjoy working independently and in a team environment
• Be comfortable with a dynamic, evolving operation
• Be able to multitask while providing excellent customer service to our participants
• Have high-speed internet service

Flexible Working

Alight Solutions Caribe, Inc considers flexible working arrangements wherever possible. We offer a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight Solutions Caribe, Inc, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight Solutions Caribe, Inc employment policies.

Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Our Commitment to Diversity and Inclusion

Alight Solutions Caribe, Inc is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight Solutions Caribe, Inc, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

As part of this commitment, Alight Solutions Caribe, Inc will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

If reasonable accommodation is needed, please contact us.

Diversity Policy Statement

Alight Solutions Caribe, Inc is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight Solutions Caribe, Inc provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation/modification by contacting us.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight Solutions Caribe, Inc.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight Solutions Caribe, Inc business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 72,200 USD

Maximum : 114,500 USD

Pay Transparency Statement: Alight Solutions Caribe, Inc considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.

Alight Solutions Caribe, Inc makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

Alight Solutions Caribe, Inc also offers a comprehensive benefits package; for specific details on our benefits package, please visit.

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight Solutions Caribe, Inc business units.

Alight Solutions Caribe, Inc is an affirmative action employer.

Alight Solutions Caribe, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

Alight Solutions Caribe, Inc is committed to a diverse workforce and is an

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