Grocery Department Representative

7 days ago


Avon, North Carolina, United States Food Lion Full time

Job Summary

We are seeking a highly skilled and customer-focused Produce Sales Associate to join our team at Food Lion. As a key member of our grocery department, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our produce is displayed and sold in a way that meets our high standards.

Key Responsibilities

  • Customer Service
    • Provide fast, friendly, and accurate customer service to create a positive shopping experience
    • Courteously and helpfully interact with other associates and customers
  • Produce Management
    • Maintain a complete understanding of and adherence to company guidelines, policies, and standard practices
    • Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines
  • Store Operations
    • Unload trucks for the produce department
    • Understand and use company tools such as the average cost inventory system (ACIS) and ordering (CAO)
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Quality and Safety
    • Understand and follow Food Safety and Workplace Safety guidelines and procedures
    • Ensure compliance with local, state, and federal regulations
  • Professional Development
    • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses
    • Perform all other duties as assigned

Requirements

  • Education
    • High school graduate or equivalent preferred
  • Skills
    • Excellent interpersonal, organizational, communication, and customer service skills
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to use technical information to solve problems
  • Physical Requirements
    • Ability to use computers and other communication systems required to perform job functions
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    • Pull or push up to 75 lbs. on occasion
    • Stand 100% of the time, frequently walking short distances
    • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time


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