Patient Experience Coordinator

6 days ago


Somerset, Kentucky, United States Bluegrass Orthopaedics Full time
Job Overview

We are seeking a detail-oriented and customer-focused individual to join our team as a Patient Experience Representative at Bluegrass Orthopaedics. The ideal candidate will possess strong communication skills, have the ability to multitask, and be comfortable working in a fast-paced environment.

Estimated Salary: $35,000 - $45,000 per year

This role is based in Somerset, KY, and offers a competitive salary range considering the local cost of living and industry standards.

Key Responsibilities
  • Coordinate daily activities to ensure smooth operations
  • Collect patient identification and insurance information, verify eligibility, and process copays
  • Assist patients with reviewing demographic information and signing consent forms
  • Complete clinic reviews for the next day to guarantee preparedness
Requirements
  • Greet clients upon arrival and check them in
  • Update demographic, insurance, and necessary information in the computer record
  • Strong computer literacy, typing ability, and knowledge of medical terminology
  • Exceptional customer service skills
  • Effective communication with physicians and clients
  • Electronic medical record experience preferred


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