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Customer Service Representative

2 months ago

Appleton Wisconsin, United States Festival Foods Full time

Job Summary:

Festival Foods is seeking a Customer Service Representative to provide outstanding service to our customers in a helpful, fun, and guest-focused environment.

Key Responsibilities:

  • Engage with guests in a friendly and welcoming manner, ensuring every customer feels valued and appreciated.
  • Process transactions efficiently and accurately, handling monetary transactions with care.
  • Bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Maintain awareness of all promotions and advertisements to assist guests effectively.
  • Keep your register station neat and well-stocked with necessary supplies.
  • Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
  • Ensure all quality and quantity standards are met, especially during peak times.
  • Perform other duties as needed to support the team.

Requirements:

  • Customer Service Skills: Ability to engage with guests and provide outstanding service.
  • Retail Experience: Ability to process information and merchandise transactions and handle cash and media at registers.
  • Communication: Strong ability to communicate effectively with both customers and team members.
  • Accuracy: Ability to read, count, and write accurately to ensure precise transactions.
  • Equipment Operation: Ability to operate all equipment necessary to perform the job.

Work Environment:

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment. Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.