Sales Associate III

4 weeks ago


Greenwood, Indiana, United States Tapestry Full time
Job Summary

The Sales Associate III role is a key position in our store's overall success and efficiency. As a representative of the Coach brand, you will be responsible for delivering exceptional customer service, driving sales, and upholding the company's Service and Selling Models.

Key Responsibilities
  • Sales Floor: Understand organizational objectives, make decisions that align with Company priorities, and take ownership of personal sales and clienteling strategies.
  • Operations: Ensure all daily tasks are completed without negatively impacting service or Coach standards, maintain a clean and tidy selling floor, and adhere to all applicable retail policies and procedures.
Competencies Required
  • Drive for Results: Can be counted on to exceed goals successfully, is consistently one of the top performers, and is steadfastly driven to achieve results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers, gets first-hand customer information, and uses it for improvements in products and services.
  • Creativity: Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, and tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and uses diplomacy and tact to diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems, is a relentless and versatile learner, and open to change.
  • Perseverance: Pursues everything with energy, drive, and a need to finish, and seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, and decide to act without having the total picture.
Requirements
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment, with current knowledge of fashion trends and competition in the marketplace.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people.


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