Customer Service Representative

4 weeks ago


Forest, Virginia, United States FASTSIGNS #31901 Full time
Job Description
FASTSIGNS #31901 is a national brand with independently owned and operated locations. We are seeking a Customer Service Representative to support our established book of business clients and develop new business opportunities. Our products are customized to each client, requiring adaptability and creativity. We offer extensive training and support to promote growth as a sales professional and our business. Benefits include base salary, paid initial training, ongoing training opportunities, health insurance, paid time off, retirement plan with employer match, B2B work environment, and a Monday thru Friday 8:30am-5pm work schedule.

Key Responsibilities
  • Be the initial contact with current and prospective customers in our FASTSIGNS Center
  • Learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders
  • Participate in daily team meetings, execute business and marketing plans, and contribute to the success of the FASTSIGNS Center
  • Work with customers through various channels, including email, telephone, in-person, and at their place of business, to create custom solutions
  • Build long-lasting relationships by turning prospects into long-term clients

Ideal Qualifications
  • 2-3 years of retail or counter sales experience preferred
  • High school diploma or equivalent
  • Outgoing, responsive, eager to learn, and able to build relationships
  • Great listening and organization skills
  • Creative ability to provide consultative options for clients' signage and branding needs
  • Ability to sit for long periods (4 hours or more)
  • Ability to view a computer screen for long periods (4 hours or more)
  • Ability to work under pressure to output high-volume, high-quality work while paying close attention to details


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