Hotel Night Auditor Position
1 week ago
Company Overview:
At Hotel Investment Services, we strive to provide exceptional guest experiences and maintain a high level of service excellence. Our team is dedicated to ensuring that every stay with us is memorable and enjoyable.
Salary:
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience and qualifications.
Job Description:
The Night Auditor plays a vital role in our hotel's operations, ensuring the smooth processing of overnight tasks and providing excellent customer service to our guests. Key responsibilities include checking in guests, handling requests, taking reservations, reconciling accounts, and processing financial activities.
Responsibilities:
- Perform after-hours and early morning check-in and check-out tasks
- Manage online and phone reservations, upselling additional facilities and services when appropriate
- Inform customers about payment methods and verify their credit card data
- Register guests, collecting necessary information, such as contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Respond to guests' complaints in a timely and professional manner
- Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Provide information about our hotel, such as available rooms, rates and amenities
- Maintain updated records of bookings and payments
- Audit daily and nightly reports
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Ensure the overnight safety and security of the hotel
- Prepare for the next business day, including restocking supplies, and other duties as assigned
Required Skills and Qualifications:
To be successful in this role, you will need:
- Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
- Experience with hotel reservation software, such as Infor or RoomKeyPMS preferred
- Understanding of how travel planning websites such as Booking.com and TripAdvisor operate
- Strong customer service and problem-solving skills
- Knowledge of safety and security procedures
- Excellent communication and organizational skills
- Availability to work overnight
Benefits:
- Medical, dental, vision, life and short-term disability insurance
- 401k with match
- Dining and lodging discounts
- Paid Time Off
- Holiday Pay
Others:
This role offers opportunities for career growth and development within our organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, please apply for this exciting opportunity.
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