Pet Care Operations Manager
2 months ago
We are seeking an exceptional Pet Care Operations Manager to lead our team at Gagnon's Pet Resort, a premier pet care destination. As a key member of our management team, you will be responsible for driving operational excellence, ensuring exceptional customer service, and fostering a positive work environment.
About the RoleThis is a challenging and rewarding opportunity for a seasoned professional with a passion for delivering outstanding results in a fast-paced environment. The successful candidate will have a strong background in managing teams, overseeing daily operations, and driving business growth through innovation and collaboration.
Key Responsibilities- Operations Management: Oversee all aspects of pet care services, including staff management, scheduling, and resource allocation.
- Customer Service: Ensure exceptional customer experience through personal contact, associate training, and resolution of customer complaints.
- Team Leadership: Collaborate with Destination Pet Support Staff on regular basis, ensure cohesiveness of all aspects of pet care services, and cross-train staff as needed.
- Staff Management: Recruit, hire, motivate, train, promote, counsel, and terminate staff members when necessary.
- Payroll and Compliance: Manage center payroll, ensure timely approval, and maintain compliance with federal and local labor laws (OSHA, EEOC, ADA, Fair Labor Practices).
- Safety and Security: Conduct safety training, enforce safe-handling rules, and comply with all safety-related policies.
- Performance Reviews: Prepare and deliver annual performance reviews to team members on a timely basis.
- Community Engagement: Attend community events, partner with local businesses, and promote Destination Pet services.
- Education and Experience: BS/BA preferred, 5+ years in full P&L management responsibility, preferably in hospitality, service, or retail environments.
- Skills and Abilities: Strong people management, problem-solving, communication, and analytical skills. Proficient in Microsoft Office Suite and database applications.
- Physical Demands: Must be able to work evenings, weekends, and holidays. Frequent lifting of 40 pounds, standing, walking, and climbing stairs required.
- Salary: $55,000 per year.
- Health and Wellness: Comprehensive health, vision, dental, and long-term disability insurance.
- Professional Growth: Opportunity to grow your career with a network of like-minded professionals.
- Work-Life Balance: Generous paid time off and flexible scheduling.
Reports to District Director.
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