Human Resource Service Center Specialist

2 weeks ago

Bannockburn, United States Option Care Health Full time
Job Title: HR Service Center Specialist

At Option Care Health, we are committed to providing extraordinary care that changes lives. As an HR Service Center Specialist, you will play a critical role in supporting our team members and ensuring the smooth operation of our HR functions.

Job Summary:

The HR Service Center Specialist is responsible for providing exceptional customer service and support to team members, resolving inquiries and issues in a timely and efficient manner. This role requires a strong understanding of HR policies, procedures, and systems, as well as excellent analytical and problem-solving skills.

Key Responsibilities:
  • Research and resolve inquiries submitted to the HCM Case Management system, providing accurate and timely responses.
  • Liaise with HR and other departments to collect necessary information to provide detailed responses to submitted requests.
  • Manage the case management escalation process and ensure SLAs are adhered to.
  • Handle tasks that route through Workday Inbox in a timely manner.
  • Recommend process/customer service improvements and innovative solutions for more efficient and effective use of Workday and team resources.
  • Assist with delivering core HR processes, including onboarding, hiring, terminations, retirements, timekeeping, and program implementations.
  • Conduct tier 1 troubleshooting and review of team member records in the HCM system to assist in answering inquiries through the case management tool.
  • Schedule and generate custom reports as needed for stakeholders.
  • Develop and maintain content of HR Articles aimed at proactively deflecting cases and providing valuable resources for team members.
  • Establish and maintain up-to-date functional departmental documentation and standard operating procedures for both HR Operations internal processes and manager/team member job aids.
Requirements:
  • Bachelor's degree in human resources, business administration, or related discipline preferred.
  • 1 or more years of Human Resources service center or customer service experience, providing first-level employee support preferred.
  • 1 or more years of directly related experience transacting in HR systems such as Workday, PeopleSoft, etc., and first-level support activities.
  • Knowledge of confidentiality requirements associated with the practice of Human Resources.
  • Knowledge of HR administration policies, practices, and procedures pertaining to benefits, payroll, compensation, etc.
  • Solid understanding of HR business processes, HR data, HR systems, and their interdependencies.
  • Strong analytical and problem-solving skills with proven experience in solving problems and identifying recommended solutions.
  • Ability to quickly learn new systems, processes, and technology.
  • Intermediate proficiency in Microsoft Excel.
  • Positive, service-oriented attitude with excellent follow-through on issues.
  • Ability to work in a challenging business environment, demonstrating flexibility by managing numerous priorities.
  • Results-oriented, highly motivated, able to complete assignments in a timely and accurate manner.
  • Ability to document processes and create end-user training guides.
  • Excellent written/verbal communication skills.
  • Ability to establish working relationships with team members at all levels in the organization.
  • Ability to effectively manage confidential information.
  • Ability to work independently without supervision and work well in a team environment.
Benefits:
  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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