IT and Data Solutions Specialist

2 weeks ago


Gettysburg, Pennsylvania, United States Open Minds Full time
Job Summary

We are seeking an IT and Data Solutions Specialist to join our team at Open Minds. This is a unique opportunity to leverage your technical expertise and passion for delivering high-quality solutions.

About the Role

The IT and Data Solutions Specialist will be responsible for managing our internal network, user systems, and telecommunications equipment. This includes maintaining and upgrading our infrastructure, providing technical support to employees, and ensuring seamless communication within the organization.

In this role, you will work closely with our EVP, Technology to execute our network and workstation security plan, perform daily reviews of network administration procedures, and maintain and test disaster recovery processes.

Duties and Responsibilities
  • Manage all telecommunications equipment, including in-office phone systems, mobile phone equipment, cloud communication systems, and training personnel on these systems.
  • Provide technical assistance and support to employees, troubleshooting issues with hardware, software, or peripheral equipment.
  • Maintain user workstations by tracking significant problems, monitoring performance, and installing upgrades/patches.
  • Develop and implement new hardware and software solutions, collaborating with vendors and technicians as needed.
  • Assist in the use of GoToWebinar, managing sessions, accounts, and livestreaming, and creation/deletion of user accounts in all systems.
Requirements
  • Background with managing user accounts/licenses/permissions within a Microsoft Office 365 tenant, including Teams Telephony.
  • Experience with using and managing HubSpot (desired), Google Analytics, Looker Studio, Microsoft Access, and GoToWebinar.
  • Strong knowledge of principles and processes for providing customer and personal services, active listening, and effective communication skills.
  • Excellent organizational skills, attention to detail, and ability to work independently with minimal supervision.
  • A valid driver's license and ability to travel unattended.
Benefits

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development.


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