Collision Repair Shop Account Manager

1 month ago


Shelbyville, Tennessee, United States Empire Auto Parts, LLC Full time
Job Overview

Empire Auto Parts, LLC is seeking a highly motivated and results-driven Account Manager to join our team. As a key member of our sales team, you will be responsible for driving profitable revenue growth by ensuring our customers receive the right products and services when they need them.

Key Responsibilities:

  • Develop and execute a contact strategy for assigned customers, incorporating phone, email, and face-to-face visits.
  • Actively monitor order activity from all assigned customers.
  • Contact assigned customers with declining volume to determine what is causing the drop and take specific action to reverse such trends.
  • Communicate competitive and other market information to relevant internal team members as it is learned.
  • Fully document all contacts in Empire ERP system.
  • Work directly with Empire customer care team to troubleshoot customer service issues as they arise.
  • Continue to stay current on Empire corporate information to provide the most value to Empire's customers.
  • Complete all assigned training modules in a timely manner.
  • Support all Empire sales and marketing initiatives, as applicable.
  • Meet or exceed all sales objectives within assigned region/customer list.
  • Achieve an NPS of at least 60 for all assigned customers.
  • Maintain a return rate across all assigned customers of less than 12%.
  • Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging.
  • Collaborate with Account Managers from different regions to share best practices and support a cohesive sales approach.
  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
  • Provides periodic territory sales forecasts.

Requirements:

  • High school diploma or equivalent.
  • Valid driver's license & clean driving record.
  • Strong Work Ethic.
  • Commitment.
  • Proactive Mindset.
  • Knowledge of and interest in automobiles, including parts and functionality, is desired.
  • Sales Experience with smaller/Startup companies preferred.
  • Bilingual a plus.

What We Offer:

  • Health, Dental & Vision Insurance.
  • Health Savings Account (HSA) with Employer Contribution.
  • Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance.
  • 401K Retirement Plan with Employer Match.
  • Paid Training.
  • Paid Time Off.
  • Paid Sick Days.
  • Paid Holidays, Including 1 Floating Holiday (Your Birthday).
  • M-F work week; No weekends.

Travel Requirements:
Up to 10%.



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