Restaurant Operations Manager

1 week ago


Overland Park, Kansas, United States Dave's Hot Chicken Full time
Job Summary

Earn a competitive hourly rate and share in the success of our restaurant through our pooled tips. As a Shift Leader at Dave's Hot Chicken, you will play a key role in ensuring the smooth operation of our restaurant while on duty. You will work closely with our Restaurant Management Team to maintain high standards of quality, service, and cleanliness.

Key Responsibilities
  • Supervise and motivate a team of Team Members to ensure they are performing their job responsibilities and meeting expectations.
  • Monitor and maintain high standards of quality, service, and cleanliness in the restaurant.
  • Communicate effectively with Team Members and Management to resolve any interpersonal issues.
  • Ensure that all Team Members are trained and certified in all stations following our DHC Training Program.
  • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off.
  • Assign duties to specific Team Members based on role and skills.
  • Effectively plan, organize, and implement all daily operational routines and activities.
  • Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team.
  • Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team.
Requirements
  • Current student or high school diploma/GED preferred.
  • Must be at least 18 years old and fluent in English.
  • Certified in all stations following the DHC Training Program.
  • Flexibility to work nights, weekends, holidays, opening and closing shifts.
  • Ability to stand for long periods of time and work in a fast-paced environment.
  • Ability to bend and stoop and lift lbs. comfortably.
  • Ability to work in close quarters and around heat.
  • Positive attitude while conducting any and all duties.
  • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest's point of view.
  • Effective communicator with co-workers and the Restaurant Management Team.
  • Excellent organization, planning, time management, delegation, and problem-solving skills.
Transportation & Accessibility

Must have reliable transportation to work, a driver's license, and proof of insurance.



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