Event Security Specialist

7 days ago

Sioux Falls, South Dakota, United States Hard Rock Hotel and Casino Sioux City Full time
Job Title: Event Security On Call

At Hard Rock Hotel and Casino Sioux City, we are seeking a highly skilled and experienced Event Security On Call Specialist to join our team. As a key member of our security team, you will be responsible for maintaining a safe and secure environment for our guests and employees.

Key Responsibilities:
  • Maintain order on the Hard Rock Hotel and Casino Sioux City property during scheduled shifts.
  • Assist sick or injured patrons and employees.
  • Check identification of all persons appearing to be under 30 years of age or younger within the gaming floor.
  • Patrol the parking lots to prevent theft, vandalism, illegal entry, and fire.
  • Monitor all vehicles entering and exiting the parking lot.
  • Patrol areas around buildings to ensure the integrity of contents.
  • Observe rules of the road in accordance with all state and local laws.
  • Enforce safety rules and regulations.
  • Observe and report unusual conditions, operations, and safety hazards.
  • Maintain vehicles in working condition, alerting supervisors to any necessary repairs.
  • Knowledge of the property to effectively communicate all amenities to guests and visitors.
  • Assist guests in locating their vehicles.
  • Resolve customer requests, questions, and complaints.
  • Lift, carry, and/or remove barricades to open or close parking areas.
  • Actively look for ways to assist guests.
  • Assist valet attendants during peak times, when necessary.
  • Maintain an eligible driving status.
Working Conditions/ Essential Functions:
  • Must have the ability to spend time outdoors during events, as well as on the casino floor, as events occur.
  • Must be able to communicate effectively with customers and all levels of team members.
  • Must be able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
  • Must be able to work in varying weather conditions, with proper clothing provided.
Job Qualifications:
  • Must possess excellent interpersonal communication skills with the ability to effectively listen and verbally communicate with guests.
  • Must be able to maintain a friendly, courteous, and polite demeanor.
  • A current motor vehicle report (MVR) will be required for every driver.
  • All drivers must hold a valid driver's license for their state of residence and must have retained a license for the previous three years.
Regulatory and Compliance Responsibilities:
  • Attend required training sessions offered by the Hard Rock Hotel and Casino Sioux City.
  • Perform duties described in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

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