IT Infrastructure Manager

5 days ago

Cherry Hill, New Jersey, United States Asset Based Lending Full time
Job Title: IT Manager

We are seeking a highly skilled IT Manager to oversee and manage our IT infrastructure and support systems. The ideal candidate will ensure that our technology resources and services are effectively maintained, with a focus on user management, system security, and vendor relationships.

Key Responsibilities:
  • IT Infrastructure Management: Oversee the daily operations of IT systems, including hardware, software, and network infrastructure.
  • User Management: Manage user accounts, roles, and permissions across systems, including Azure Active Directory, SharePoint, Dropbox, and 1Password.
  • Vendor & MSP Relationship Management: Serve as the primary point of contact for vendors, including our MSP, ensuring that service-level agreements (SLAs) are met and coordinating on infrastructure upgrades and support tickets.
  • Ticketing System Management: Implement and manage ticketing platforms for tracking user requests, system issues, and service desk operations.
  • Automation & Scripting: Develop and execute scripts to automate routine tasks, improving IT efficiency and reducing manual processes.
  • Documentation: Create and maintain IT-related knowledge articles, help documentation, and internal support guides.
  • Security & Compliance: Ensure systems adhere to company security policies and industry regulations, including access control and data protection protocols.
  • Collaboration Tools Management: Maintain and support tools like Dropbox, SharePoint, and 1Password for secure collaboration and document management.
  • Project Management: Lead or assist in IT projects such as system migrations, software rollouts, and infrastructure upgrades.
Qualifications:
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • 2+ years of experience in IT management, system administration, or a related role.
  • Strong knowledge of Azure Active Directory, Dropbox, SharePoint, and 1Password.
  • Experience managing relationships with MSPs and other IT vendors.
  • Proficiency with ticketing platforms (e.g., Jira, Zendesk, FreshService or similar).
  • Knowledge of creating and managing help articles and documentation for internal use.
  • Scripting skills (e.g., PowerShell, Python, Bash) to automate common tasks and streamline processes.
  • Ability to troubleshoot complex technical issues and provide high-level support.
  • Familiarity with security best practices for user and system management.
  • Mortgage or real estate industry experience is a plus, but not required.
Soft Skills:
  • Strong communication skills, with the ability to explain technical issues to non-technical users.
  • Excellent organizational skills and attention to detail.
  • Problem-solving mindset with a proactive approach to identifying potential issues before they arise.
  • Ability to multitask and prioritize in a fast-paced environment.

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