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Las Cruces Customer Service Ambassador

1 week ago

Las Cruces, New Mexico, United States Mass Markets Full time

**About Mass Markets**: We're a dynamic organization dedicated to delivering exceptional customer experiences.

**Job Summary:** As a Customer Service Representative at Mass Markets, you'll be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling techniques.

**Key Responsibilities:**

  • Handle customer inquiries via phone, email, or chat platforms
  • Research systems to find missing information as needed
  • Collaborate with other departments to resolve issues
  • Accurately document and process customer claims in our systems

**What You'll Bring:**

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in using various software systems

**What We Offer:**

  • A competitive compensation package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to make a real impact on customer satisfaction

**If You're the Right Fit:**

  • You're passionate about delivering exceptional customer experiences
  • You're able to work independently and as part of a team
  • You're committed to continuous learning and improvement