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Policy Assistance Representative

1 month ago


Oneonta, United States State Farm Insurance Full time
Job Description: Policy Assistance Representative

We are looking for a highly skilled and dedicated Policy Assistance Representative to join our team at State Farm Insurance. In this role, you will be responsible for providing assistance to customers regarding their insurance policies, including answering their questions, resolving their issues, and addressing their concerns. Your key tasks will include providing information about insurance products and services, processing policy applications and renewals, handling billing and payment inquiries, and resolving customer complaints. You will also collaborate with colleagues to ensure seamless customer service delivery and maintain accurate customer records.

The ideal candidate will possess strong analytical and problem-solving skills, be able to work well under pressure, and have a passion for delivering exceptional customer service. The estimated salary for this position is approximately $55,000-$70,000 per year.