Equipment Scheduling and Coordination Professional

2 weeks ago


York, Pennsylvania, United States Engel North America Full time

Are you looking for a challenging and rewarding career opportunity? Look no further As a Scheduling Coordinator at Engel North America, you will play a critical role in providing exceptional support to our customers and service advisors in the scheduling of ENGEL machinery and equipment.

This is a great opportunity to develop your organizational and communication skills, as well as learn about the latest technologies in the plastics processing industry. You will be part of a dynamic team that values innovation, flexibility, and self-responsibility.

Job Responsibilities:

  • Create tickets for issues related to equipment and act as first point of contact for customers in need of emergency and scheduled maintenance.
  • Create and send quotes to customers for potential work.
  • Create and communicate Service Orders to our service technicians.
  • Review (hours, order type, summary of work, failure code, etc.) & release appropriate service reports, follow-up with customer for unfinished projects and future work.
  • Coordinates with other departments (i.e. engineering/sales) for parts, retrofits, automation.
  • Coordinate with Administration Dept. on service tech for special travel arrangements. i.e. International travel.
  • Responsible for communications with customers and technicians. i.e. confirmed and cancelled visits.
  • Responsible for status of service tech and equipment progress.
  • Schedule proactive customer visits if there is no work scheduled.
  • Telephone support for customer service inquires.
  • Initiate SAP activities (internal & external).
  • Resource planning and selection of suitable technicians.
  • Performs other duties or special projects as required or as assigned by Manager.

Qualification Requirements:

  • Educational/Training Requirement:
    • High School Diploma required
    • Associate's or Bachelor's nice to have
  • Experience:
    • Minimum two (2) years' experience in related field in logistics, service scheduling, or other fast-paced coordination
  • Licenses/Certifications:
    • None required.
  • Knowledge, Skills, and Abilities:
    • IT Skills: MS Office
    • Practical experience in dealing with SAP and Innosoft
    • Ability to work in a high pace atmosphere
    • Customer- and Service-oriented
    • Communicative
    • Organizing ability
    • Team-player

About Us: Engel North America is a leading manufacturer of plastics processing machines. We offer a full range of technology modules for plastics processing as a single source supplier.

Benefits: Our competitive total compensation package includes health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay.

Equal Opportunity Employer: Engel North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.



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