Home-Based Healthcare Professional
6 days ago
About Us
At One Medical, we're challenging the status quo in primary care by making quality healthcare more affordable, accessible, and enjoyable for everyone involved. We're on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks alike.
We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Our commitment to delivering exceptional healthcare has been thriving for over fifteen years.
In February 2023, we marked a significant milestone when One Medical joined Amazon. Together, we aim to deliver outstanding healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes.
The OpportunityOur High Risk Care Team is seeking a Home-Based Healthcare Professional (Field Medical Assistant) to support our patients with care outside of traditional clinic settings – in their homes and telephonically after acute inpatient events and as part of routine primary care services.
This role involves facilitating telehealth visits with providers to reach more patients where they live. You will build trusted relationships with patients and their families, perform clinical assessments, assess home safety, document medications, and review provider care plans with the patient.
You may also support and facilitate access to community resources and service agencies necessary to promote patient health and well-being. Additionally, you'll assist in teaching patients and family members to use technology to coordinate care with their care teams, as needed.
To excel in this role, you must be a compassionate, kind, and open-minded individual who is comfortable engaging with patients and their caregivers or family inside their home. You should possess excellent communication skills and be able to quickly build trust and rapport with your patients.
You are an advocate for patients, with a mastery of human connection and a strong drive for service. Your passion for removing barriers to care and utilizing innovative problem-solving skills to tackle various tasks and challenges will result in a truly exceptional patient experience.
Responsibilities- Facilitate telehealth visits in patients' homes using technology to ensure providers have a complete view of the living situation and to ensure patient exams can be completed via video.
- Conduct standard patient assessments and documentation to facilitate complete visits by treating providers in the home and to ensure patients understand their care plans.
- Clinical duties may include providing best-in-class telehealth setup services, performing and assisting with extended scope duties such as clinician-guided physical exams, health status screenings, non-blood specimen collection, spirometry, retinopathy, EKGs, and vitals.
- Coordinate care with patients, families, and other outside care teams (specialists, home health, etc.) as needed. Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
- Assist patients and their families to fully participate in healthcare services, as well as navigate and use community services or other resources in support of their goals. Assist patients with completion of applications for accessing eligible benefits and resources.
- Participate in the daily operations of the High Risk Care Team, including answering incoming phone calls, responding to emails, facilitating supports for transitions of care services.
- Teach patients and family members to connect with their care teams via technology.
- At least one year of experience working in home-based healthcare services or senior living care settings or Emergency Medical Technician (EMT) experience.
- Certified Medical Assistant (MA) and Basic Life Support (BLS) preferred or ability to obtain certification within six months of hire required.
- Strong written and verbal communication skills; Spanish speaking is a plus.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
- A proven ability to build rapport and trust with patients or customers while delivering individualized, human-centered, customer-focused care.
- Clinical skills in performing basic vitals and clinical assessments preferred.
- Experience facilitating access to community resources or social service agencies preferred.
- Proficiency in computer technology and video platforms such as typing, navigating the internet, meeting over Zoom, and using multiple software systems simultaneously; experience with Mac iOS, Google Suite preferred.
- Must have access to an independent means of safe and reliable transportation as well as the ability to travel house-to-house throughout the day; mileage will be reimbursed at the IRS/Federally established rate.
One Medical is committed to supporting your overall well-being. Some of the benefits you can look forward to include:
- Taking care of you today: Paid sabbatical for every five years of service, Employee Assistance Program, Free One Medical memberships for yourself, your friends, and family.
- Protecting your future for you and your family: 401K match, Credit towards emergency childcare, Extra contributions toward maternity and paternity leave, Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance, Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
As a valued member of our team, you can expect a competitive hourly salary range of $26.75 to $27.75 per hour. However, actual compensation packages are based on several factors that are unique to each candidate, including job-related knowledge and skill set, depth of experience, certifications, and/or degrees, and specific work location.
For more information, please refer to our website. We are an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about employment opportunities.
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