Front Desk Representative at Equinox

At Equinox, we're passionate about high performance living. We believe in unleashing untapped potential within every individual and achieving exceptional results.

We're seeking energetic, creative, and enthusiastic Front Desk Associates to join our team. As a key member of our front-line staff, you will play a vital role in delivering the Equinox experience and enabling our members to achieve their fitness goals.

The ideal candidate will be a high-performing individual who is passionate about winning and inspiring others. They will possess excellent communication skills, both written and verbal, and be able to effectively communicate with members, guests, and colleagues alike.

Key Responsibilities:

• Professionally greet members and guests
• Scan membership IDs upon member entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update member accounts as needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Provide club tours to new members
• Provide exceptional customer service to members, prospective members, and guests
• Aid other departments with related tasks

Requirements:

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Physical Requirements:

• Must be able to perform all essential physical aspects of the position, including standing for long periods, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling, and lifting up to 50lbs at a time

Salary and Benefits:

We offer a competitive salary of $16 per hour, plus benefits and industry-leading commission opportunities for club employees. Additionally, you will receive complimentary club membership, perks, and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop.

This is a fantastic opportunity to join a dynamic organization that values high performance living and provides a supportive environment for its employees to grow and succeed.