Help Desk Specialist

5 days ago


Oxon Hill, Maryland, United States McDonald's Full time
Job Description

The ideal candidate for this role will have a strong passion for delivering exceptional customer experiences. As a Help Desk Specialist - Customer Support, you will be the primary point of contact for customers, addressing their queries and resolving issues promptly.

Main Responsibilities:
  • Field customer inquiries via phone, email, or in-person
  • Resolve customer complaints and issues efficiently
  • Collaborate with internal teams to ensure seamless issue resolution

Skills and Qualifications:

  • Superior communication and problem-solving skills
  • Ability to work in a team environment
  • Strong customer service skills

Salary and Benefits:

Our estimated annual salary for this position is around $42,000, based on industry standards and location. We also offer a comprehensive benefits package, including medical insurance and paid time off.



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