Emergency Response Specialist

3 weeks ago


Indianapolis, Indiana, United States Mulhaupts Full time
Job Overview

Mulhaupts is a leading provider of emergency monitoring services, and we are seeking a dedicated and detail-oriented Emergency Response Specialist to join our team.

About the Role

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience. As an Emergency Response Specialist, you will be responsible for answering incoming calls, processing alarms, and dispatching local law enforcement and private security. This is a full-time position with 40 hours available per week, working the 3pm to 1am shift, Friday through Monday.

Key Responsibilities
  • Answer incoming phone calls and process them using set procedures.
  • Respond to emergencies by calling customers on alarms.
  • Notify customers of alarm system signals as necessary.
  • Dispatch and interact with local law enforcement and private security.
  • Document all alarms and signals received.
  • Dispatch on-call technicians to assist customers with issues.
  • Process and respond to customer communication.
Requirements
  • Prior call center or phone experience preferred.
  • Ability to communicate effectively in a clear speaking voice.
  • Excellent attendance and punctuality.
  • Proficiency in using Windows-based operating systems.
  • Must sign a confidentiality agreement.
  • Must complete a comprehensive nationwide background check.
  • Must pass a pre-employment drug screen and post-hire random drug testing.
Benefits
  • 401(k).
  • 401(k) matching.
  • Dental Insurance.
  • Employee discount.
  • Health insurance.
  • Paid time off.
  • Vision insurance.


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