Security Shift Supervisor

3 weeks ago

New York, New York, United States Women In Need Full time
Job Title: Security Shift Supervisor

Job Summary:
The Security Shift Supervisor is responsible for ensuring the shelter is appropriately staffed to ensure the safety and security of residents, staff, and visitors during assigned shifts. This role requires strong leadership and communication skills to effectively supervise and train Residential Aides and Security Guards.

Key Responsibilities:
  • Assist in the initial intake process in partnership with Residential Aides.
  • Conduct patrols of interior/exterior and perimeter of the building and report observations to the Security Manager.
  • Coordinate and conduct fire drills and emergency evacuations.
  • Conduct roll call and roll call training as scheduled.
  • Supervise, coach, and train Residential Aides and Security Guards.
  • Complete performance evaluations for Residential Aides and Security Guards.
  • Manage crisis situations and inform the appropriate staff of actions taken and provide follow-up.
  • Investigate incidents, prepare incident reports, and provide information to the Security Manager and Program Director.

Requirements:
  • Commitment to Win's mission, vision, and values.
  • High school diploma or GED required; some post-high school education or training a plus.
  • Two to three years of experience in social services or a residential setting.
  • One to two years of supervisory experience.
  • Valid NYS Security Guard License.
  • Valid NYS Fire Safety License / F80 or F58.
  • Maintain an updated certification in First Aid/CPR.

Core Competencies:

Leading Others:
Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn't stay behind the desk, stays visible to staff and clients.

Facilitating Change:
Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change.

Managing Performance:
Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.

Applying and Developing Expertise:
Understand and uphold all policies and procedures described in the Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the clients' needs.

Communicating and Collaborating:
Value the full spectrum of diversity and inclusion for clients and staff. Communicate effectively verbally and in writing. WIN's Diversity, Equity & Inclusion Hiring Commitment: Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state, and local law.

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