Customer Service Representative
4 weeks ago
Job Summary
Buddy's Home Furnishings is seeking a highly skilled and detail-oriented Delivery Technician to join our team. As a key member of our delivery team, you will be responsible for ensuring the timely and efficient delivery of merchandise to our customers.
Key Responsibilities
- Acquire and maintain customer relationships through exceptional customer service and communication skills.
- Effectively demonstrate product features and explain the benefits of those features to customers.
- Perform basic furniture, appliance, and home electronics installation and removal services.
- Comply with all company vehicle safety standards and documentation requirements.
- Provide inside and outside service calls to customers.
- Protect company assets, including inventory, equipment, and vehicles.
- Perform other duties as assigned by store management.
Requirements
- Intermediate math skills to accurately process transactions and manage inventory.
- Maintain a professional appearance and adhere to company dress code standards.
- Ability to drive during day and night shifts and meet all safety requirements.
- Effective communication skills to explain terms of rental/lease agreements to customers.
- Ability to fill out receipt books and make journal entries accurately.
- Proficient navigational skills with a satisfactory driving record and meet insurability requirements.
- Regular and consistent attendance, including nights and weekends as business dictates.
Physical Requirements
- Ability to lift, load, move, and use a dolly for merchandise weighing 50-300 pounds.
- Stooping, bending, pulling, climbing, reaching, and grabbing as required.
- Ability to traverse multiple flights of stairs while carrying furniture, appliance, and electronics.
- Prolonged driving and standing.
- Ability to work in and outdoors in a variety of climates and weather conditions.
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