Customer Service Ambassador

2 weeks ago


Cary, Illinois, United States Dexian Full time

Job Overview

Job Title: Customer Service Representative

Job Summary

Dexian is a leading provider of staffing, IT, and workforce solutions seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients and candidates.

Key Responsibilities

  • Customer Service
    • Provide timely and effective responses to customer inquiries and concerns.
    • Resolve customer complaints and issues in a fair and professional manner.
  • Client Relationship Management
    • Build and maintain strong relationships with clients and candidates.
    • Communicate effectively with clients and candidates to understand their needs and preferences.
  • Sales and Support
    • Develop and implement sales strategies to meet or exceed sales targets.
    • Provide support to clients and candidates throughout the recruitment process.
  • Process Improvement
    • Identify areas for process improvement and implement changes to increase efficiency and effectiveness.

Requirements

  • Education and Experience
    • Bachelor's degree in a related field or equivalent experience.
    • Minimum 2 years of experience in customer service or a related field.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.

What We Offer

  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to providing exceptional service and support to our clients and candidates.



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