Customer Service Ambassador
2 weeks ago
Job Overview
Job Title: Customer Service Representative
Job Summary
Dexian is a leading provider of staffing, IT, and workforce solutions seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients and candidates.
Key Responsibilities
- Customer Service
- Provide timely and effective responses to customer inquiries and concerns.
- Resolve customer complaints and issues in a fair and professional manner.
- Client Relationship Management
- Build and maintain strong relationships with clients and candidates.
- Communicate effectively with clients and candidates to understand their needs and preferences.
- Sales and Support
- Develop and implement sales strategies to meet or exceed sales targets.
- Provide support to clients and candidates throughout the recruitment process.
- Process Improvement
- Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements
- Education and Experience
- Bachelor's degree in a related field or equivalent experience.
- Minimum 2 years of experience in customer service or a related field.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
What We Offer
- Competitive Salary and Benefits
- Opportunities for Professional Growth and Development
- A Dynamic and Supportive Work Environment
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to providing exceptional service and support to our clients and candidates.
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