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Customer Service Associate

4 weeks ago

Akron, Ohio, United States Epiphany Management Group Full time
Job Title:

Customer Service Associate

">About the Role:

We are seeking a skilled Customer Service Associate to join our team at Epiphany Management Group. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional customer experiences.

">Key Responsibilities:
  • Provide technical support to healthcare providers via phone, chat, and email
  • Respond to customer inquiries in a timely and professional manner
  • Work collaboratively with cross-functional teams to resolve complex issues
  • Maintain accurate records of customer interactions
">Requirements:
  • High school diploma or equivalent required
  • Customer service experience preferred
  • Strong technical skills and ability to learn new software quickly
  • Excellent communication and problem-solving skills
">Benefits:
  • Average salary range: $40,000 - $60,000 per year
  • Hybrid work environment with opportunities for remote work
  • Paid training and career development programs
  • Comprehensive benefits package, including medical, dental, vision, 401K, and paid time off