Customer Experience Associate

3 weeks ago


San Francisco, California, United States Planet Fitness Full time
Company Overview

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 locations across the country.

Job Title: Member Services Representative - Floater

This role is an excellent opportunity for a motivated individual to join our team and contribute to creating a healthier planet by helping people achieve their fitness goals.

Key Responsibilities
  • Provide exceptional customer service to members and guests.
  • Assist with new membership sales, tours, and check-ins.
  • Use the point-of-sale system to process transactions and answer member inquiries.
  • Maintain a clean and organized front desk area.
Requirements and Qualifications
  • High school diploma/GED equivalent required.
  • Exceptional customer service skills and ability to interact positively and professionally with members and co-workers.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Ongoing CPR/AED certification required.
Salary and Benefits

$12.00 per hour. Medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, STD, LTD, term life insurance, and other benefits.



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