Customer Service Representative for Pet Care

5 days ago


Lone Tree, Colorado, United States K9 Resorts of Lone Tree Full time

About Our Company:

K9 Resorts of Lone Tree is a premier pet care facility dedicated to providing exceptional service to our valued clients and their furry friends. We are seeking a highly skilled and enthusiastic Pet Care Customer Service Representative to join our team.

Job Description:

This role requires excellent communication skills, a pleasant demeanor, and the ability to provide exceptional customer service in a fast-paced environment. You will be responsible for interacting with customers, answering inquiries about our products and services, and resolving issues or concerns.

Key Responsibilities:

  • Interact with customers by phone or in person to provide information about products and services, take orders, or document complaints
  • Coordinate questions and issues with the appropriate department personnel
  • Maintain records of customer interactions and transactions
  • Handle customer complaints or escalate when necessary
  • Meet or exceed all service and sales targets
  • Provide administrative assistance as needed
  • Attend all staff meetings, trainings, and educational classes as required
  • Perform other duties as assigned

Requirements:

  • High school diploma or GED required; some post high school education or training preferred
  • Previous customer service or related experience preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite
  • Experience with CRM or other customer service software a plus

Benefits:

We offer a competitive compensation package, including $14-$16/hour, paid bi-weekly. Benefits include free doggie daycare, discounted doggie daycare and boarding, and fun employee parties throughout the year. Unlimited cuddle time with the doggies of our community is also included



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