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Field Product Support Specialist

1 month ago

Farmingdale, Maine, United States Zimmer Biomet Full time
Job Summary

Zimmer Biomet is seeking a highly skilled Field Product Support Technician to promote and support technology-centric product launches and long-term adoption at key customer accounts.

Key Responsibilities
  • Lead clinical and surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on Persona IQ, mymobility, and other technologies as needed.
  • Partner with Customer Success Manager, Regional Sales Manager, and Local Sales Team to onboard new accounts, provide system training, ensure connectivity, and increase PIQ/mymobility utilization.
  • Implement strategies to overcome obstacles and accelerate adoption of PIQ, mymobility, and other technologies as needed.
  • Collaborate with healthcare teams to understand workflow needs and tailor solutions accordingly.
  • Act as a resource and subject matter expert for clinical and technical inquiries for customers and local sales teams.
  • Build strong relationships with healthcare providers, including physicians, nurses, and administrative staff.
  • Provide ongoing support and troubleshooting assistance to patients.
  • Promote the highest levels of customer satisfaction through timely response of customer inquiries, clear and effective communications, and professional appearances.
  • Follow all internal communication and documentation policies (QA).
  • Attend annual trainings as required.
Requirements
  • Effective interpersonal and communication skills (written/verbal).
  • Ability to interact effectively with customers and end-users from different cultures and geographies.
  • Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.
  • Good problem-solving and assessment capabilities, while maintaining a positive relationship with the customer.
  • Independent decision-making required, in order to effectively resolve issues when other staff may not be available (i.e., off hours).
  • Ability to cross-functionally collaborate across Zimmer Biomet business units.
  • Accuracy, attention to detail, and timely follow-through are critical.
  • Demonstrates knowledge and compliance to HIPAA standards as a job requirement.
Preferred Qualifications
  • Bachelor's degree preferred, but experience will be considered in lieu of education.
  • Healthcare or medical device experience preferred.
  • Strong understanding of healthcare industry dynamics.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work independently and manage multiple priorities effectively.
Travel Expectations

Field positions with local and regional travel expected as part of the day-to-day job.

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