Forteic Cybersecurity Specialist

Job Overview**

We are seeking a skilled **Forteic Cybersecurity Specialist** to join our team. The successful candidate will be responsible for resolving complex technical issues in creative and effective ways, utilizing professional concepts and Fortinet company objectives.

### Key Responsibilities

* As the primary post-sales technical resource, the successful candidate will resolve a wide range of issues in creative ways.
* Independently debug broad, complex, and unique networks with mixed media and protocols.
* Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
* Act as a reliable go-to resource for difficult and complex escalations.
* Proactively review reports of software engineers.
* Facilitate root cause investigations and suggest implementation of corrective and preventative measures.
* Provide or suggest technical content improvement to customer-facing forums or other technical documentation.

### Job Skills

* Experience in a technical support role in a networking/security company or equivalent education.
* Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
* Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning.
* Strong troubleshooting and problem-solving skills.
* Extensive working knowledge of Windows, UNIX or Linux.
* Previous call center experience, preferably supporting data networking products and/or security products is desirable.
* Strong English skills both written and verbal.

### Qualifications

* An engineer who is expert level of products and solution knowledge.
* Troubleshoot new issues on-the-fly accurately and effectively.
* Work lengthier escalations, manage independent lab design and reproduction without much guidance.
* Consistently identify viable workarounds.
* Proactively acquire in-depth troubleshooting and feature skills.
* Proactively designs new teaching material and labs once new knowledge is acquired.
* Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
* Excellent written and verbal communication skills.

### Experience and Education

* Experience in a technical support/post-sales role.
* Minimum bachelor's degree in computer science, Software Engineering, or an equivalent combination of training and experience related field.
* Good to have - NSE4-8, CCNA, CCNP, CCIE, AWS, Azure, Linux, ITIL v4.

### How to Apply

If you have a passion for cybersecurity and a strong desire to work with a leading security company, we encourage you to apply for this exciting opportunity.

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