Sales Associate

2 months ago

San Antonio, Texas, United States AEG Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at the Dallas Cowboys Pro Shops. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Customer Experience:
    • Create a fun and energetic environment for our fans and teammates.
    • Understand and deliver a world-class customer experience through our 'Star Service' model to every customer, every time.
    • Exhibit a customer-focused mentality, driven by the desire to go over and beyond for our fans.
    • Proactively educate yourself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
    • Uphold store visual merchandising standards.
    • Maintain a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.
  • Selling Culture and Talent:
    • Engage in a selling culture focused on acquiring the needs of customers and building relationships.
    • Able to advise, upsell, and influence the purchase of additional products to maximize sales.
    • Contribute to a winning culture that strives to meet store's daily KPIs both individually and as a team.
    • Promote Dallas Cowboys United Membership packs to all fans.
  • Operational Excellence:
    • Understand and follow all company policies and procedures with integrity.
    • Work effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
    • Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
    • Able to balance our exceptional customer service experience with necessary operational tasks.
Requirements
  • High School Diploma or GED required.
  • Must be at least 18 years old.
  • Previous experience in a retail setting preferred.
  • Able to stand for extended periods (4 hours or longer).
  • Able to lift 30lbs.
  • Strong communication skills.
  • Equipped to troubleshoot/problem solve and remain calm in challenging situations.
  • Upholds honesty and integrity in all decisions and actions.
  • Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness.
  • Able to work flexible hours, including nights, weekends, and holidays.

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