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Residential Route Supervisor
2 months ago
The Residential Route Supervisor is a key role within our operations team, responsible for ensuring the safe, timely, and cost-effective delivery of contracted services to our residential customers. This position requires a strong leader who can effectively supervise daily service delivery, manage team performance, and maintain high standards of customer satisfaction.
Key Responsibilities- Supervise daily service delivery to residential customers, ensuring compliance with Waste Pro practices and procedures.
- Manage team performance, providing coaching and guidance to ensure high standards of customer satisfaction and service delivery.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance service delivery and reduce costs.
- Conduct regular site visits to monitor service delivery and provide feedback to team members.
- Strong leadership and supervisory skills, with experience in managing teams in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
- Knowledge of waste management practices and procedures, with a strong understanding of regulatory requirements.
- Ability to analyze data and make informed decisions to drive business results.
