Sales Team Associate

2 weeks ago


Jos South, Plateau State, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Team Member to join our team at Michaels Stores. As a Sales Team Member, you will play a key role in delivering an exceptional shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, ensuring that customers find what they are looking for and receive a fast and friendly checkout experience.
  • Maintain store recovery standards to deliver our Brand Promises and prevent shrink through great service.
  • Engage customers on the benefits of our Rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Merchandise recovery and maintenance, including supporting the merchandise return/go back process and general store recovery.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Support shrink and safety programs, including assisting with Omni channel processes.
  • Execute a well-merchandised and in-stock store.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting, taking care of our customers. All public areas are climate-controlled, with some stock rooms not being climate-controlled. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.


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